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1. The privacy of visitors to our website is very important to us, and we are committed to preserving it. This policy explains what we do with your personal information.
If you visit our site, the following data may be collected, stored and used:
1. Information about your computer, including your geographical location, the type and version of your internet browser and the operating system used.
2. Information about the number of visits to and your use of this website, including the referring source, length of visit, pages viewed and website navigation paths.
3. Information you enter when registering on our website, such as your email address.
4. Information you enter when you complete a contact form, chat with our staff, request a call back or make an appointment. (Information necessary to carry out the requested interaction: Name, first name, telephone number, email address, date of birth, gender, details of the request, etc.)
5. The information you enter to subscribe to our emails and/or newsletters.
6. Information that you post on our website with the intention of publishing on the internet (posting comments).
7. Any other personal information you send us.
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
We may use your personal information for the following purposes:
1. To administer our website and our business
2. To personalize our website for you
3. Enable your use of the services available on our website
4. Provide the services you request through our website
5. To send you commercial and/or marketing communications
6. Send you email notifications that you have specifically requested.
7. Sending you our email newsletter if you have subscribed to it (you can unsubscribe at any time).
8. Dealing with enquiries and complaints made by or about you in relation to the following: our website
9: To keep our website secure and prevent fraud.
10. To monitor compliance with the terms and conditions governing the use of our website services
11. To run competitions
12. To manage requests for access, rectification and opposition rights.
13. Other uses
We will not, without your express consent, provide your personal information to any third party for their direct marketing or that of another third party.
We may disclose your personal information to our employees or officers, insurers, professional advisors, agents, suppliers or subcontractors on a reasonable basis and where necessary for the purposes set out in this policy
We reserve the right, however, to use your personal information or make it publicly available, if required by law, to safeguard the integrity of the website, to comply with your request, or to cooperate with legal proceedings or matters of public interest
Except as provided in this policy, we will not provide your personal information to third parties.
1. How long we keep our cookies
We use Matomo Analytics: The aim is to improve our website and to better adapt it to the needs of our visitors. We do not collect any personal data, your IP address is anonymised (2 byte(s) masked) and tracking cookies are disabled. Information is kept for 6 months.
2. Purpose of the cookies
Cookies may be used for statistical purposes, in particular to optimise the services rendered to the User, based on the processing of information concerning the frequency of access, the personalisation of pages as well as the operations carried out and the information consulted.
You are informed that the publisher of this website may place cookies on your terminal. The cookie records information relating to navigation on the service (the pages you have consulted, the date and time of the consultation, etc.) which we can read during your subsequent visits.
3. The User’s right to refuse cookies
1. Duration of storage of technical data
Technical data is kept for the time strictly necessary to achieve the purposes mentioned above.
1. Retention of data for the duration of the contractual relationship
Personal data that is processed shall not be retained beyond the time necessary to fulfil the obligations defined at the time of the conclusion of the contract or the predefined duration of the contractual relationship. Personal data of inactive persons shall be deleted after 36 months.
2. Retention of anonymised data beyond the contractual relationship / after deletion of the customer account.
We retain personal data for the period of time strictly necessary to achieve the purposes described in this privacy policy. After this period, the data will be anonymised and kept exclusively for statistical purposes and will not be used in any way whatsoever.
3. Deletion of data after deletion of the account
Means of purging data are put in place in order to provide for the effective deletion of data as soon as the period of conservation or archiving necessary for the achievement of the determined or imposed purposes is reached. You also have a right to delete your data which you can exercise at any time by contacting the Editor of this website.
We may update this policy from time to time by posting a new version on our website.
We undertake to implement all appropriate technical and organisational measures to ensure a level of security appropriate to the risks of accidental, unauthorised or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of unlawful access to your personal data stored on our servers or those of our service providers, or of unauthorised access resulting in the risks identified above, we undertake to
1. Notify you of the incident as soon as possible;
2. Examine the causes of the incident and inform you of them;
3. Take reasonable steps to mitigate any adverse effects and harm that may result from the incident.
Under no circumstances shall the undertakings set out in the above points relating to notification in the event of a security breach be construed as any admission of fault or liability for the occurrence of the incident in question.
At any time, you can request access to your personal data, and you also have the right to rectify, modify or delete your data. You may also be provided with a copy of your data. This data must be provided in an open and easily reusable format.
In the event that we become involved in a merger, acquisition or other form of asset transfer, we will ensure the confidentiality of your personal data and inform you before your personal data is transferred or subjected to new confidentiality rules.
You have the right to file a complaint with the data protection authority: http://autoriteprotectiondonnees.be